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QS Unisolution Privacy Policy
Last Updated [24 May 2018]

QS Unisolution provides web-based solutions, enabling the management of incoming and outgoing students, staff mobilities and the management of international partnerships. The nature of the operations performed on the data is collecting, importing, exporting and modifying data via online forms, Excel spreadsheets, CSV files, and APIs (“the System”) to education institutions (“Clients”), and to prospective or current students (“Students”).

QS Unisolution is owned and operated by QS Quacquarelli Symonds Ltd.

This Privacy Policy applies to QS Unisolution (“we”, “us“, “our“) and its related bodies. It governs how we collect, store, use and disclose personal information.

QS Unisolution is a processor of data on behalf of our Clients and we are a controller for data concerning the contacts at our client institutions and other institutions with whom we are engaged.

We recognize the importance of your privacy and the rights you have to control how your personal information is collected and used. This Privacy Policy explains how we operate in compliance with the data protection and privacy laws that apply to QS Unisolution (“Privacy Laws”).


We collect personal information from Clients who contract with us to provide QS Unisolution services (including, without limitation, when they access the System to review the information they have provided to us and the services we are completing on their behalf.

We also collect personal information from Client employees who are authorised to access or use the System (each an “authorised user”), and Client Students who have provided the relevant Client with lawful and required consents to share their information with us for the purpose of us providing the services.

  • Categories of Data:

The following types/categories of data (enumeration/description of data categories) shall be subject to processing of personal data:

  • Personal master data (e.g.: Key personal data)
  • Communication data (e.g.: Telephone, e-mail)
  • Contract accounting and payment data
  • Categories of Data subjects:

Following are the categories of persons that are affected:

  • QS Unisolution clients and prospects
  • Data controller’s students
  • Data controller’s staff
  • Data controller’s Guest students
  • Data controller’s Guest teacher and staff
  • Data controller’s prospects

Clients are contractually obligated to comply with the Privacy Act which includes obtaining all lawful and necessary permissions for all information provided to us for the purpose contemplated in those contracts, including, but not limited to, lawful permissions to service their Students in the manner contemplated by the contract and agreed to by the Client as part of us providing the services.

Information received from third parties

We collect personal information in the manner set out above. If we receive personal information about you from someone else other than as described above, we will take reasonable steps to ensure you are aware that we have collected such information and the circumstances of the collection. Where we receive information about you from a Client, such reasonable steps involve us obliging the Client to take steps to notify you that such information has been provided to us, where such notice is required by Privacy Laws.


The information we collect is stored in the System, and is used to provide our services which include:

  • enabling you or the Client with whom you are associated to access and use the System for contract fulfillment;
  • delivering customer services, including giving access to online forms and publishers to Students as authorized by our Clients and individual users who have opted in to access such services;
  • operating, supplying, maintaining and improving our services and the System;
  • ensuring compliance with our contractual and other legal obligations to Clients; and
  • otherwise administering our relationship with you, Clients and Students including by responding to enquiries.

(“Main Purposes”).

Information that is provided by Clients or their authorised users and held in the System may also be accessed and used by Clients for their own purposes (as determined by the Client), which may include internal review, analysis and reporting of progress and success of admissions, mobilities and partnership agreements. Such information may include Student ages, visa status, location and data reflecting the individual’s engagement with the Client.
If you are an authorised user of a Client and you do not allow us to collect the information described above or stored in the System, we may not be able to fulfill our Main Purposes or supply the services (including access to and use of the System) to you or the Client with whom you are associated.


We use and disclose your personal information only in compliance with applicable Privacy Laws and our agreements with the Client with whom you are associated, and only for one of the Main Purposes or for a related purpose, unless you have consented to a different use or that is otherwise allowed by the Privacy Laws.

We do not use personal information collected through the System for any other reason than to deliver the service on behalf of our Clients. In addition, we do not disclose, distribute, access or reference any personal information except as noted at the time that we collect the information or in the following circumstances:

  • when directed or as agreed by the Client that provided (or whose authorised user provided) the information to us (“relevant Client“);
  • if we believe it is necessary to provide the relevant Client or its authorised users with access to or use of the System;
  • to our third party service partners to permit them to provide features and services on our behalf and as requested by the relevant Client (see Third Party Services section);
  • to resolve a problem or support issue on behalf of the relevant Client;
  • to protect the rights, property or personal safety of any Client or Client’s authorised user, a Student, any member of the public, or to protect our interests;
  • as may be required by law or as ordered by a court, in which event we shall notify the relevant Client and shall work with them to seek to limit the scope of the required disclosure; and
  • in the event of a reorganisation, merger, sale, assignment, bankruptcy or other disposition of our business, in which case the transferred information will remain subject to the terms of this Privacy Policy or a privacy policy in substantially similar terms.

We may use or disclose information that is not personal information, including aggregated, de-identified data, for a variety of purposes subject to applicable law, including:

  • to share results with the applicable Client and to inform creation of future mobilities and partnership agreements for the applicable Client;
  • to develop and improve our products and for customizing the product experience for each user; and
  • to demonstrate the effectiveness of QS Unisolution , including in our marketing materials, industry and Client reports.

We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law). In many instances, if you do not provide us with certain personal information we may not be able to provide you (including a Client) with the relevant product, service or information.


When a Client or any of its authorised users use the System, our servers automatically collects the Internet Protocol (“IP“) address associated with the user’s computer. We may also collect additional information such as the login timestamp, the user’s browser type and version, and the operating system of the user’s computer. This information is logged to help us to diagnose technical problems and to administer the System.

To collect information about an individual user’s use of the System, we use cookies. Cookies are small data files sent by a website or application and stored on the computer or device at the request of that site or app. Cookies store information related to a user’s browser, user name and unique identifier which enable us to recognize the browser on return visits to the System and to remember the user’s preferences and progress through online surveys. We use third-party service providers to assist us in collecting and understanding the usage information. Most browsers can be set to detect browser cookies and to let a user reject them, but refusing cookies may make it difficult to use the System. To learn more about browser cookies, including how to manage or delete them, look in the Tools, Help or similar section of your Web browser.

We and our third party partners operating QS Unisolution services on our behalf, also use pixel tags (also known as “clear GIFs” or “web beacons”.) A pixel tag is a tiny image, typically just one pixel – that can be placed on a Web page or in an email to tell us when you have displayed that page or opened that email.

By using the System, you agree to the use of these tracking technologies.


We use third party service providers to facilitate delivery of the QS  Unisolution services and the System on our behalf, and may share personal information with those parties as is reasonably necessary for delivery of those services.

Some of those third party service providers, or the services they provide (including, customer services, maintenance services, analytics, email management and delivery, database management, and improvement services), may be based outside of Germany. Our provision of your information to such third party service providers is subject to this Privacy Policy and we take care to work with service providers who we consider maintain acceptable standards of data security compliance. By providing us with your personal information, you consent to that information being used, stored and disclosed outside of Germany.


Subject to applicable Privacy Laws, Clients and their authorised users as well as students may have the following rights in relation to the personal information we process:

  • The right to request access to it
  • The right to request us to rectify, update, or erase it
  • The right to request us to restrict our using it, in certain circumstances
  • The right to object to our using it, in certain circumstances
  • The right to withdraw your consent (if you have provided it to us)
  • The right to data portability
  • The right to opt out from our using it for direct marketing

Clients and their authorised users may exercise any of these rights by contacting our appointed Privacy Officer, Subhashree Seshadri on For your protection, we may require you to confirm your identity before satisfying the request you have made.


We are committed to protecting the security, integrity and confidentiality of the data we hold through the use of physical and technical safeguards. We use SSL (this is a standard security technology for establishing an encrypted link between a web server and a browser) and server authentication technology to protect data when the System is accessed using a supported web browser.

We host the data that we collect in secure server environments that use a firewall and other industry-standard technology in an effort to prevent interference or access from outside intruders. The Internet, however, is not perfectly secure and we are not responsible for security breaches not reasonably within our control.


We retain information gathered from managing customer service enquiries at the sole discretion of our Clients, and in accordance with our contractual obligations with those Clients. We delete personal information collected from a Client and their associated individuals when the Client’s agreement with us terminates and the relevant Client has complied with all of its obligations as a consequence of termination, other than as required by law. We may retain de-identified information for the purposes described in section 4 above.


Information we collect or receive via our services is stored in the EU, but may be processed in Canada for North American clients. All other information we collect or receive may be temporarily stored and processed in the EU, UK or Canada. By providing us with your information, you understand that your information is being used, stored and disclosed in the above locations. You also acknowledge that the privacy laws of those countries in which we disclose information may not provide the same level of protection as the privacy laws of the country from which the personal information was collected. However, this does not change our commitments to safeguard your privacy and we will comply with all applicable laws relating to the cross-border data disclosure.


If you have any concerns or complaints about how we handle your personal information, or if you have any questions regarding this Privacy Policy, please contact our appointed Privacy Officer, Subhashree Seshadri on

In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within a reasonable period after receiving the written complaint. If we fail to respond to your complaint within a reasonable period or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.


As QS Unisolution services evolve, we may make changes to this Privacy Policy. The “last updated” note at the top of this page indicates when this Privacy Policy was last revised.

We reserve the right to change this Privacy Policy at any time and notify you by posting an updated version of the policy within our online surveys. If at any point we decide to use your personal information in a manner materially different from that stated at the time it was collected, we will notify you by email or via a prominent notice within the online surveys, and where necessary we will seek your prior consent (either directly or by contacting the Client with whom you are associated).

Changes to this Privacy Policy will become effective when we post the revised Privacy Policy within the System, or otherwise in accordance with the requirements of Privacy Laws.


QS unisolution GmbH

Wankelstraße 14

70563 Stuttgart


Phone: +49 (0)711 253 591 – 60
Fax: +49 (0)711 253 591 – 89


Managing Directors: Nunzio Quacquarelli and Matthew Wait
Commercial Register Stuttgart HRB 720413
VAT identification number: DE246431144



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